FAQ · Updated July 2026
Before you order.
Nollei is accepting orders through live Stripe Checkout. These answers explain how prices and variants are validated, when production begins, what shipping costs and how private customer artwork is handled before and after payment.
Can I place an order now?
Yes. Nollei uses live Stripe Checkout and validates the selected product, variant and price on the server before payment. A valid paid checkout is then handed to the connected production provider through a signed fulfillment webhook.
Why are products made after checkout?
Made-to-order production lets Nollei offer unusual formats and multiple sizes without buying excess finished inventory or presenting unavailable catalog concepts as products. Production begins after payment and usually contributes to a 5–12 business-day production-and-delivery window.
How much is shipping?
Standard US shipping is $8.95. US orders above $100 receive complimentary shipping. Checkout currently collects delivery addresses for the United States and Canada; the final available options are shown before payment.
How are products selected?
The public collection is edited exclusively for the home: wall art, rugs, lighting, textiles, bath pieces, tabletop formats and useful decorative objects. Apparel, children’s products, pet products, journals and unrelated accessories are excluded.
What happens to artwork uploaded through Your Art?
Before payment, uploaded customer artwork remains in private server storage and is bound to a signed, expiring token. It is sent to the production provider only after a valid paid Stripe event. Abandoned private files are automatically removed after 48 hours.
Will colors look exactly the same as my screen?
Screens and finished materials reproduce color differently, so slight variation is normal. Product mockups show the intended placement and palette, while the final textile, acrylic, paper, wood or glass surface may affect texture and color depth.