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FAQ · Reviewed 22 October 2026
Before you order.
Nollei is a retail store, not a membership. These answers explain how prices and variants are validated, when production begins, what the materials are, how to care for a piece, what shipping costs and how returns work.
Can’t find your answer? Contact hello@nollei.com, read the standards and editorial policy, or explore the full catalog.
Can I place an order now?
Yes. Nollei uses live Stripe Checkout and validates the selected product, variant and price on the server before payment. A valid paid checkout is then handed to the connected production provider through a signed fulfilment webhook. There is no application, membership or approval step. Browse the full catalog to find your piece.
Why are products made after checkout?
Made-to-order production lets Nollei offer unusual formats and multiple sizes without buying excess finished inventory or presenting unavailable catalog concepts as products. Production begins after payment and usually contributes to a 5–12 business-day production-and-delivery window. The alternative — printing to a warehouse and hoping it sells — produces overstock and hides the real material choices from the customer.
What happens between payment and production?
The checkout server reloads the trusted product and selected variant, confirms the price, and only then creates the paid order. A signed payment event passes that exact product and variant to fulfilment. Your piece is produced in the size or finish you selected; an unpaid preview is never sent to production.
How much is shipping?
Standard US shipping is $8.95 per order. Orders of $100 or more ship at our cost within the United States. Checkout currently collects delivery addresses for the United States and Canada; the final available options and the complete total are shown before payment. See the shipping page for the full policy.
How long does delivery take?
Production and delivery typically take 5–12 business days depending on the selected format and destination. Production begins after payment, and transit time depends on your location within the US or Canada. Tracking information is provided when your order ships. This is an estimate, not a guaranteed date.
Do you ship internationally?
Currently, Nollei ships to the United States and Canada. International shipping options may be added in the future. Checkout shows the available delivery options before payment, and no order is accepted for an address the store cannot serve.
How are products selected?
The public collection is edited exclusively for the home: wall art, rugs, lighting, textiles, bath pieces, tabletop formats and useful decorative objects. Apparel, children’s products, pet products, journals and unrelated accessories are excluded. A product appears only when the artwork, format and material make sense together, not because a production catalog can print it.
What is included with my piece?
Product pages explain materials, sizes and included parts. Autumn square pillows include an insert. Framed prints include the frame, acrylic cover and hanging hardware. Wall clocks include a fitted back hook and require one AA battery, which is not included. Candle ritual sets name the pieces in the set. Read the Details section on the product page before ordering.
Will colors look exactly the same as my screen?
Screens and finished materials reproduce colour differently, so slight variation is normal. Product mockups show the intended placement and palette, while the final textile, acrylic, paper, wood or glass surface may affect texture and colour depth. Woven cotton in particular changes fine detail through the structure of the weave. These differences are described before purchase and are not defects.
How should I care for my piece?
Care follows the material. Dust framed prints and acrylic with a dry, soft cloth and keep them out of direct sun. Shake out woven and textile pieces, spot-clean with mild soap and air-dry flat; do not bleach or tumble-dry. Wipe cork-backed and hardboard pieces with a damp cloth and dry immediately. Hand-wash glazed ceramics unless the product page says otherwise. Trim candle wicks and never leave a flame unattended.
What is the return policy?
Most pieces may be returned within 30 days of delivery in original condition with all packaging. Contact hello@nollei.com before sending a return. Pieces that arrive damaged, defective or different from the ordered variant are replaced or refunded, and return shipping is covered in those cases. Made-to-order pieces are not interchangeable warehouse stock, so the order reference and photographs are requested first.
What if my order arrives damaged?
Contact hello@nollei.com with the order reference and clear photographs of the piece and its packaging. Made-to-order items that arrive damaged or defective can be replaced or refunded. Return shipping is covered for defective or damaged pieces. Report the problem as soon as possible so the replacement can be arranged before the production window closes.
What happens to artwork uploaded through Your Art?
Before payment, uploaded customer artwork remains in private server storage and is bound to a signed, expiring token. It is sent to the production provider only after a valid paid Stripe event. Abandoned private files are automatically removed after 48 hours. You keep ownership of your image and grant only the right needed to produce the order.
What payment methods do you accept?
Nollei accepts major credit and debit cards through secure Stripe Checkout. Payment information is processed by Stripe and never stored on Nollei servers. There is no subscription and no recurring charge.
What is the best place to buy wall art online?
Nollei offers original wall art from $24 to $249 across current formats, with the exact price shown for each size and finish. Every composition is designed in-house and printed or woven to order. Compare the artwork, listed measurements and included parts before choosing. Standard US shipping is $8.95, orders of $100 or more ship at our cost, and most pieces can be returned within 30 days.
How much does made-to-order wall art cost?
Made-to-order wall art at Nollei ranges from $24 to $249 depending on the selected format and size. Product selectors show current prices. Standard US shipping is $8.95, orders of $100 or more ship at our cost, and production plus delivery typically take 5–12 business days.
What is neutral home decor?
Neutral home decor uses a restrained palette of warm ivory, clay, olive, sand, walnut and charcoal to create calm, layered rooms. Nollei applies original neutral artwork across wall art, woven textiles, rugs, lighting and tabletop pieces, with colours designed to coordinate across 18 original collections. The restraint is in the palette, not the material: paper, cotton, wood, acrylic, cork, ceramic and glass each hold it differently.
How do I decorate a living room with wall art?
Start with one large grounding piece above the sofa or on the main wall. Choose a size that fits the wall without overwhelming it, then coordinate one textile and one practical object that repeat a colour from the artwork. Avoid matching every item in the room; let the artwork relate to one nearby material or colour. Mark the dimensions on the wall before ordering, because a room mockup shows composition rather than exact scale.
What makes Nollei different from other home decor stores?
Nollei coordinates original artwork across 18 collections and makes each piece after purchase. The current 316-product catalog spans $24–$249 across available sizes and finishes. Product pages show the materials, included parts and current options. The standards page publishes how the catalog is edited, how materials are described and how errors are corrected.
Where is Nollei made?
Nollei is an online-only store. The artwork is designed in-house and produced to order through Nollei’s production partners in the formats described on each product page. There is no public showroom or retail location, and the site does not claim one.
Ready to find your piece?
Browse the catalog, discover a collection, or start a custom piece with Your Art. Every piece is produced to order, and the material, price and included parts are published before checkout.