Orders and prices
The catalog is public. You do not need an account, an invitation or an application to order. The price shown for the selected size or finish is the price used at checkout. Prices are in US dollars. The full amount, including any shipping shown, is displayed before payment.
We may correct an obvious pricing or product-data error before an order is accepted. If an order has already been paid and the correct price or variant cannot be honoured, we contact the customer at the checkout email and refund the payment rather than silently substituting a different piece.
An order is accepted when payment is confirmed and the selected product and variant pass the server check. A checkout preview is not an order, and an unpaid upload is not a production instruction.
Made-to-order production
Most pieces are produced after payment in the size or finish selected. Typical production and delivery take 5–12 business days depending on format and destination. The production window is stated on the product and shipping pages; it is an estimate, not a guaranteed date.
Because a piece is made for the order, materials and processes produce small variation. Woven textiles change fine detail and colour depth. Screens differ from paper, acrylic, ceramic, glass and wood. These differences are described on the product page and are not defects.
Included parts are listed with the product. A frame, acrylic cover, hanging hardware, insert, stand or battery requirement is stated where it applies. A clock requires one AA battery unless the page says otherwise; batteries are not included.
Payment
Payment is processed by Stripe Checkout. Card details are entered in Stripe and are not stored on Nollei servers. A valid paid event is required before production begins. If a payment fails or is reversed, the order is not released to production.
The checkout total includes the selected item, the selected shipping option and any tax shown at checkout. No subscription is created and no recurring charge is applied.
Delivery
Standard US shipping is $8.95 per order. Orders of $100 or more ship at our cost. Checkout currently accepts delivery addresses in the United States and Canada. The available option and total are shown before payment.
Tracking is issued after production and carrier handoff. An address can be changed only before production begins. Write to hello@nollei.com with the order reference as soon as possible. Once production is underway, the delivery address cannot be changed.
If a carrier marks a parcel delivered but it has not arrived, contact the carrier and the studio. We will help trace the shipment using the information available to us.
Returns and damage
Most items may be returned within 30 days of delivery in original condition with all packaging. Contact the studio before sending a return so the correct address and reference can be provided. Made-to-order pieces are not interchangeable warehouse stock.
If an item arrives damaged, defective or different from the ordered product or variant, send the order reference and clear photographs to hello@nollei.com. We will arrange a replacement or refund, and return shipping is covered in those cases.
Refunds are issued to the original payment method after the return is received and checked. The time for the refund to appear depends on the card issuer. The shipping page carries the full delivery and returns detail.
Artwork and use
The artwork, photographs, text and page designs on this site belong to Nollei or are used with permission. Buying a physical piece gives you the object, not the right to reproduce the artwork commercially, resell printed copies or use the images as your own.
When you upload an image through Your Art, you confirm that you have the right to use it. You keep ownership of your image. You grant Nollei and its production partner the limited right to store, reproduce and print that image solely to fulfil the order you place. Unpaid uploads are removed after 48 hours.
Website use
The site is provided for browsing and ordering. Do not attempt to interfere with checkout, probe private systems, scrape the catalog at a rate that degrades service, or submit unlawful, misleading or infringing content through a form. We may refuse an order that appears fraudulent or abusive.
Product data, prices and availability can change as the production catalog changes. We aim to keep the page, the structured data and the checkout price aligned; if they diverge, the checkout total shown before payment is the amount that applies, subject to the correction rule above.
Questions
Questions about an order, a return or these terms go to the studio. Include the order reference where one exists.
Read the standards and editorial policy and the privacy notice. These terms were last reviewed on 22 October 2026.